Training for DAD is a simple 1 day course for new users.
We recommend hands on support for your first model set up.
We offer this support in a number of
forms:
- a skilled DAD person to work
in your office for the set up. This
period can last between 2 and 30 days depending on the nature of the project and
other circumstances
- on-line support during the set
up using Skype, Webex or ConnectNow
All users have free access to a web site support page:
- where they can see prior
questions and responses
- read news about current
development
- post their queries which are
answered within one working day
Bug fixes and minor version upgrades are issued at no cost.
Enhanced support can be purchased.
This level of support guarantees
on-line support via Skype or GoToMeeting.
It also entitles the user to obtain all major version upgrades of DAD
without further charge.
We support all earlier versions of DAD and can upgrade the
model from any of these to the latest issue.
So users can perform upgrades of DAD when and if they choose.